Guardian holiday offers - Help

Find a holiday
We have a team of people dedicated to sourcing fantastic holiday deals for our readers. Choose from a wide range of great-value escorted, non-escorted holidays, short breaks and specialist tours.

There are a number of ways to find a holiday to suit you:
1) Fill in the search form ‘Search for a perfect break’ to the left on the Homepage. If you would like to do an advanced search, click on ‘more search options’ to narrow your search with further criteria.

2) Search for offers by keyword. Type a keyword, i.e. Paris

3) If you saw a reader offer ad in either the Guardian, the Observer or any of our magazines, simply type in the code that appeared on the advert to find the offer.

4) Browse offers by seeing ‘Our choice’, ‘Offers departing soon’ or the ‘Most popular’ trips booked by other visitors to the site.

Book a holiday
While the Guardian holiday offers team provide this website and the facility to book holidays, please note that all bookings and booking requests are made directly with the tour operators.

In the future we hope to be able to offer online booking with all of partners. At present you can book directly online with Riviera Travel, Newmarket Ltd and Travel Editions.

If you wish to make a booking through Brightwater holidays, VFB holidays or Cox and Kings, fill in the booking form and your request will be sent straight to the tour operators. They will then contact you either by phone or email within 24 hours of receiving your booking request to confirm availability, check your details and arrange payment.

Get ideas or inspiration
Read about other customers’ experiences in the ‘Testimonials’ section, click on ‘Sign up’ to register to receive our monthly e-newsletter for suggestions on holidays and details of our latest offers, new tour operators or favourite destinations.

Offset your emissions
Visit Climate Care, the Guardian’s preferred carbon offsetter by clicking ‘Offset your carbon emissions’ on the Holiday offers website home page. Here you can offset the emissions generated from travel and other activities.

Please check the following:

My booking can’t be processed
Have you filled out all necessary fields on the booking form? All questions in the form with a star alongside them must be completed.

I’m unable to pay online
The tour you have selected may be run by a tour operator which is unable to accept online bookings, i.e. Brightwater holidays, VFB holidays, Cox and Kings. Please complete the booking request form and a member of their customer service team will contact with you either via email or telephone to confirm availability, process your booking and arrange payment.

The tour operator won’t accept my card payment
All tour operators accept major credit cards and debit cards as forms of payment. If you are experiencing problems please contact the tour operator using the telephone number that appears at the top right-hand side of the booking form.

Depending on how soon you plan to travel, some tour operators will only take deposit payments. The tour operator will be in contact at a later date to arrange full payment.

Travel Editions
Your booking has been processed so you will automatically receive a confirmation email with your booking reference number and holiday details. The tour operator will be in contact shortly with further information about your trip. In instances where you haven’t made a full payment, the tour operator will be in contact closer to departure to arrange full payment.

Newmarket, Riviera Travel, VFB Holidays, Brightwater Holidays, Cox and Kings
By filling in the form, you have sent a reservation request directly to the tour operator. Please note, you have not booked your holiday at this stage. The tour operator will contact you either by the telephone number or email address you provided. They will check availability for your requested dates, process the booking and arrange payment.

Please contact the tour operator with whom you have placed the booking to see if this can be arranged.

The contact details of your tour operator can be found in the ‘Our travel partners’ section. You will also find their telephone number on the automated reservation request email or confirmation email you receive after filling out the form online.

Please contact your tour operator who will have in-depth knowledge about the facilities available on the specific tours and assist with any further enquiries.

Please check the ‘Included’ tab on the product description page to see whether single supplements are available on certain trips. If you have any further enquiries about this please contact the tour operator directly. Their contact details can be found in the ‘Our Travel partners’ section of this website.

If you would like to book online, Travel Editions accept major credit and debit cards. They do also accept payment over the telephone or by cheque if you prefer.

VFB Holidays, Brightwater Holidays, Riviera Travel, Newmarket and Cox and Kings only accept payment over the telephone or by cheque and will contact you to arrange this if you have made a booking reservation request.

Depending on when you travel, some tour operators will only accept a despite to be paid. Please contact your tour operator directly to arrange full payment.

All information about the holiday should be available on the website. If you would still like to receive a brochure, please email the relevant tour operator with your postal address and they will happily send you one with a booking form.

Brightwater Holidays: brightwaterholidays@guardian.co.uk
Cox and Kings: coxandkings@guardian.co.uk
Newmarket Travel: newmarketholidays@guardian.co.uk
Riviera Travel: rivieratravel@guardian.co.uk
Travel Editions: traveleditions@guardian.co.uk
VFB Holidays: vfbholidays@guardian.co.uk

If you would like to make a suggestion or if you have any other type of enquiry relating to the Guardian Holiday offers website, please email Lucie and Kathryn at traveloffers@guardian.co.uk

Full contact details for all the tour operators on the website can be found in the ‘Our travel partners’ section on the website.

All of our travel partners are fully vetted and bonded. The details of the licenses they hold can be found below the individual holiday descriptions and on the booking form pages.

To check the validity of bonding licenses, please see:
www.aito.co.uk, www.caa.co.uk, www.abta.com

The Guardian holiday offers e-newsletter is sent to subscribers monthly. You should receive it around the third week of the month.

You will find two data collection questions at the bottom of your booking request form. If you have stated that you would like to receive information from Guardian News and Media Ltd, we will send you travel-related information and offers from time to time that we think will be relevant to you.

Please see the Guardian Unlimited privacy policy for full details.

Please click on the unsubscribe link at the bottom of your latest e-newsletter. If you experience any difficulty in doing this please email traveloffers@guardian.co.uk

The Guardian Holiday offer team comprises Kathryn Campbell and Lucie Baird. Our primary goal is to identify destinations and types of holidays we think will most appeal to our readers and regular customers. One of the most important elements of this is identifying a trustworthy tour operator who shares our ethos.

We choose holidays based on the following criteria:

Good value for money

Excellent customer care

Offer travellers something a little unique

Operators are fully vetted and bonded

Itineraries are well thought-out with guides are experienced

Let’s travellers travel with like-minded people

We find the right offers and travel partners by researching trends in the market, monitoring customer feedback, conducting customer research and assessing the winners of the Guardian travel awards to name a few. Our editorial teams also give us a good sense of what the topical destinations are and what they feel our readers are interested in.

Once we have found a suitable tour operator we conduct due diligence, monitor their customer service levels and work closely with them to ensure hotels, itineraries and advertising match our readers expectations.

We would love to hear from you and your feedback both good and bad is always much appreciated.

If you would like to feedback about a specific tour you have recently been on please email your operator at the address below:

Brightwater Holidays: brightwaterholidays@guardian.co.uk
Cox and Kings: coxandkings@guardian.co.uk
Newmarket Travel: newmarketholidays@guardian.co.uk
Riviera Travel: rivieratravel@guardian.co.uk
Travel Editions: traveleditions@guardian.co.uk
VFB Holidays: vfbholidays@guardian.co.uk

If you would like to make a suggestion or if you have any other type of enquiry relating to the Guardian Holiday offers website, please email Lucie and Kathryn at traveloffers@guardian.co.uk

The Guardian Holiday offers team monitors this customer feedback closely and in some instances, we may include your comments on this website.

Guardian Home Exchange
Guardian Home Exchange is a subscription service where you can list and swap your home with other members from around the world. It offers an opportunity to save on hotel bills and live ‘like a local’ anywhere in the world.

Travel extras
Travel extras is a one-stop shop for all of you requirements both prior and post departure. Search for good deals on airport parking, airport hotels, overseas transfers and much more.

Find flights and hotels
Scan hundreds of suppliers to find the best deals on fights, hotels and car hire. It’s ideal for the independent traveller, just let us know where and when you would like to go and we will do the hard work for you.

Travel insurance
Find all types of policies from multi-trip policies at £30 and single trip policies from £6 to suit your travel needs.